Contact Us

Need help with a product or an existing order? The Solunevia customer support team can assist with skincare, beauty, fitness, and wellness product questions, order updates, shipping information, returns, payments, privacy-related requests, and other service concerns.

Customer support is provided by Chongqing Chuanbaiqu Trading Co., Ltd.

Email: service@solunevia.com

Business Address: 1-2-16, Building 27, Jinke World City, No. 58, Jijiang Subdistrict, Jiangjin District, Chongqing, China.

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (Eastern Time)

When contacting us about an existing purchase, please include your order number and the email address used at checkout. This will help our team locate your order and assist you more efficiently.

If your order arrives damaged, defective, incomplete, or incorrect, please include clear photos or videos showing the item, packaging, and shipping label, where applicable.

Please contact us before returning any item. Our customer support team will review your request and provide the correct return instructions and return address for your order.

We aim to respond to all customer inquiries within 1–2 business days. Requests involving shipping carriers, payment providers, order investigations, or privacy matters may require additional review time.

Solunevia is operated by Chongqing Chuanbaiqu Trading Co., Ltd.