FAQ
How do I place an order?
To place an order, select the skincare, beauty, fitness, or wellness product you wish to purchase, choose any available product options, add the item to your cart, and follow the instructions provided during checkout.
Once checkout has been completed successfully, an order confirmation will be sent to the email address provided at checkout.
Can I change or cancel my order?
If you need to request a change or cancellation, please contact us as soon as possible after placing your order.
We will make reasonable efforts to assist before fulfillment begins. However, changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, shipment preparation, or dispatch.
How can I track my order?
When tracking information becomes available, it will be sent to the email address used at checkout.
Please note that tracking activity may take time to appear after a shipping label has been created, and carrier updates may vary depending on the shipping provider.
When will my order arrive?
Delivery estimates may vary depending on destination, product availability, carrier operations, customs review, weather conditions, holidays, and other factors outside our reasonable control.
For additional information regarding delivery estimates and shipping procedures, please review our Shipping Policy.
What should I do if my order is damaged, incorrect, or incomplete?
If your skincare products, fitness equipment, or other purchased items arrive damaged, defective, incorrect, or incomplete, please contact us promptly.
To help us review the issue, please include your order number and clear photos of the item, packaging, and shipping label where applicable.
We will review the information provided and advise you of the appropriate next steps in accordance with our applicable policies and consumer protection requirements.
What is your return process?
Before returning any item, please review our Return Policy and contact us for return authorization and instructions.
Certain skincare, personal care, or hygiene-sensitive products may be subject to specific return conditions, as disclosed in our Return Policy and applicable product information.
Returns sent without prior authorization or without following the provided instructions may experience processing delays or may not be accepted, subject to applicable law.
Return eligibility and any applicable exceptions are determined in accordance with our published Return Policy and applicable consumer protection laws.
Which payment methods are accepted?
Available payment methods are displayed during checkout and may vary depending on location, currency, device, and the payment services available at the time of purchase.
Contact Us
If you have questions regarding your order, skincare or fitness products, shipment, returns, payments, or delivery, please contact us using the information below.
Brand: Solunevia
Legal Entity: Chongqing Chuanbaiqu Trading Co., Ltd.
Registered Address: 1-2-16, Building 27, Jinke World City, No. 58, Jijiang Subdistrict, Jiangjin District, Chongqing, China.
Email: service@solunevia.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (Eastern Time)
We aim to respond to customer inquiries within 1–2 business days.
Solunevia is operated by Chongqing Chuanbaiqu Trading Co., Ltd.