Your Privacy Choices
Last Updated: October 30, 2026
Privacy Preferences and Consumer Rights
This page explains how customers of Solunevia may submit privacy-related requests and manage certain privacy, advertising, cookie, and communication preferences where applicable.
We are committed to respecting your privacy and providing clear information about the choices and rights available to you under applicable privacy laws.
Your Privacy Choices
Depending on your location and how Solunevia collects, uses, discloses, or otherwise processes personal information, you may have certain rights under applicable privacy laws.
These rights may include, where applicable, the right to request access to personal information, correction of inaccurate information, deletion of personal information, portability of certain information, limitations on targeted advertising, restrictions on profiling, or information regarding certain disclosures of personal information.
You may also have the right to opt out of certain sales or sharing of personal information, including certain advertising-related data disclosures, where applicable.
Certain personal information voluntarily provided in connection with skincare, fitness, or wellness inquiries may require additional protections under applicable privacy laws.
Submitting a Privacy Request
To submit a privacy-related request, please contact us by email at:
Use "Privacy Request" as the subject line.
Your request should clearly describe the privacy right you wish to exercise and should include the email address associated with your interactions with our store, such as the email address used to place an order or contact customer support.
For your security, please do not include payment card numbers, account passwords, detailed medical records, or other sensitive authentication information in your request.
We will review your request and respond within the timeframes required by applicable privacy laws.
Verification of Requests
Before processing a privacy request, we may request information reasonably necessary to verify your identity and confirm that the request relates to personal information associated with you.
This verification process is intended to help protect personal information from unauthorized access, deletion, correction, disclosure, or other improper handling.
If a request is submitted through an authorized agent, we may require proof of the agent's authority to act on your behalf.
Where permitted by applicable law, we may also contact the consumer directly to verify the request.
We will not request more personal information than reasonably necessary for verification.
Advertising, Analytics, and Cookie Choices
You may be able to manage certain advertising, analytics, or cookie-related technologies through browser controls, device settings, cookie banners, or preference tools made available through our website.
Cookies and similar technologies may be used to support essential website functionality, remember preferences, understand website performance, and provide relevant advertising where permitted.
Depending on your location, you may have the right to opt out of certain targeted advertising activities or certain sales or sharing of personal information.
Browser-based opt-out preference signals, including recognized universal opt-out mechanisms such as Global Privacy Control (GPC), will be honored where required by applicable law.
For additional information about our use of cookies and personal information, please review our Privacy Policy.
You may also contact service@solunevia.com for assistance with applicable privacy and advertising preferences.
Email Marketing Preferences
You may unsubscribe from promotional or marketing emails at any time by using the unsubscribe link included in those messages.
Even if you unsubscribe from marketing communications, we may still send transactional, service-related, or legally required communications.
These may include order confirmations, shipping notifications, security notices, customer support replies, or other messages necessary to provide services related to your purchase or request.
You may also contact service@solunevia.com if you need assistance with your communication preferences.
Non-Discrimination
Where applicable, Solunevia will not unlawfully discriminate against you for exercising a privacy right provided under applicable law.
This means that we will not deny goods or services, charge a different price, provide a different level of service, or otherwise treat you differently in a manner prohibited by applicable privacy law solely because you exercised an applicable privacy right.
Any differences in services or offers will be handled in accordance with applicable legal requirements.
Appeals
If applicable law provides a right to appeal a privacy decision, you may submit an appeal of our decision by replying to the decision email and clearly explaining the basis of your appeal.
You may also contact service@solunevia.com with the subject line "Privacy Request Appeal".
We will review appeal requests in accordance with applicable legal requirements and respond using the contact information associated with the request.
Additional Information
For more information about how we collect, use, disclose, retain, and protect personal information, please review the Solunevia Privacy Policy.
Our Privacy Policy provides additional details regarding personal information collected through our online store, the purposes of processing, third-party service providers, data security, international processing, and applicable consumer privacy rights.
Contact Us
If you have questions regarding your privacy preferences, personal information, or consumer rights, please contact us:
Brand: Solunevia
Legal Entity: Chongqing Chuanbaiqu Trading Co., Ltd.
Business Address: 1-2-16, Building 27, Jinke World City, No. 58, Jijiang Subdistrict, Jiangjin District, Chongqing, China.
Email: service@solunevia.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (Eastern Time)
We aim to respond to general customer inquiries within 1–2 business days. Privacy-related requests may require additional verification and will be handled within applicable legal deadlines.
Solunevia is operated by Chongqing Chuanbaiqu Trading Co., Ltd.