Shipping Policy
Last Updated: October 30, 2026
Order Processing
Orders are generally prepared and processed on business days, excluding weekends and public holidays.
Order processing time is separate from carrier transit time and may vary depending on product availability, payment verification, peak sales periods, holidays, unusual order volume, or other operational circumstances.
If an order cannot be shipped within the applicable shipping timeframe, we will notify the customer and provide appropriate options in accordance with applicable law.
Shipping Methods, Costs, and Delivery Estimates
Solunevia primarily serves customers in the United States, offering a selection of skincare, beauty, fitness, and wellness products.
Available shipping methods, applicable shipping charges, and estimated delivery ranges are displayed during checkout where supported for the selected destination.
Shipping costs may vary depending on the delivery location, selected shipping method, package weight, dimensions, and other applicable factors.
Any delivery timeframe shown at checkout or provided in connection with an order is an estimate unless expressly identified as guaranteed.
Actual delivery times may be affected by carrier operations, customs clearance, weather conditions, holidays, and other circumstances outside our reasonable control.
Tracking Information
When tracking information becomes available, a shipping confirmation will be sent to the email address provided at checkout.
Customers may use the tracking number and carrier information provided to monitor their shipment's progress.
Tracking information may take time to update after a shipping label has been created.
Some carriers may provide limited tracking scans or update tracking information only at certain delivery milestones.
If you have questions regarding your tracking information, please contact our customer support team at service@solunevia.com.
Delivery Delays
Delivery may be affected by carrier operations, customs review, weather conditions, transportation disruptions, holidays, remote delivery destinations, or other events outside our reasonable control.
We will provide available shipping information and reasonable assistance when possible.
Although carrier transit times cannot always be guaranteed, Solunevia will address shipping delays and any applicable cancellation or refund rights in accordance with relevant consumer protection laws.
If you experience an unusual delay, please contact us so we can review the available tracking information and assist you.
Customer-Provided Delivery Information
Customers are responsible for providing complete, accurate, and deliverable shipping information during checkout.
Please carefully verify your recipient name, street address, apartment or unit number, city, state, ZIP code, and contact information before completing your purchase.
If you notice that your shipping information needs to be corrected, please contact us immediately at service@solunevia.com.
We will make reasonable efforts to accommodate address corrections before shipment. However, changes cannot be guaranteed once order processing or shipment preparation has begun.
If a package is returned, delayed, misdelivered, or requires reshipment due to incomplete or inaccurate information provided by the customer, reasonable additional shipping charges may apply where permitted by law and appropriately disclosed.
International Orders
Solunevia primarily serves customers in the United States. International shipping availability, where offered, depends on the selected destination, product eligibility, and available shipping services.
For international shipments, customs duties, import taxes, brokerage fees, clearance charges, or other local fees may apply.
Unless otherwise stated at checkout or required by applicable law, such charges may be the responsibility of the recipient and are determined by the relevant customs authorities or service providers.
Customers are encouraged to review applicable import requirements, shipping restrictions, and local regulations before placing an international order.
Certain skincare, liquid-based personal care, and fitness products may be subject to additional carrier restrictions or handling requirements.
Lost, Stolen, or Delivered Packages
If your tracking information shows an unusual delay or your package cannot be located, please contact our customer support team.
If tracking indicates that a package has been delivered but you have not received it, we recommend checking your delivery area, mailbox, building reception, household members, neighbors, and the carrier where appropriate.
Please contact us if the package remains missing so we can review the available shipping information and assist with the next steps.
Resolution of lost, stolen, delayed, or incorrectly delivered packages depends on the specific circumstances of the shipment, available carrier information, and applicable consumer protection laws.
We will review reported delivery issues and provide an appropriate resolution where required by law or our applicable store policies.
Split Shipments
Items included in the same order may occasionally be shipped separately due to product availability, fulfillment arrangements, package size, or logistical requirements.
For example, skincare products and fitness accessories purchased together may require separate packaging or shipping arrangements.
In such cases, packages may arrive at different times and may be assigned separate tracking numbers.
Where available, tracking information will be provided for each shipment.
Contact Us
If you have questions regarding shipping, tracking, delivery estimates, or your order status, please contact us:
Brand: Solunevia
Legal Entity: Chongqing Chuanbaiqu Trading Co., Ltd.
Business Address: 1-2-16, Building 27, Jinke World City, No. 58, Jijiang Subdistrict, Jiangjin District, Chongqing, China.
Email: service@solunevia.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (Eastern Time)
We aim to respond to customer inquiries within 1–2 business days.
Solunevia is operated by Chongqing Chuanbaiqu Trading Co., Ltd.