Privacy Policy
Last Updated: October 30, 2026
Overview
This Privacy Policy explains how Solunevia, operated by Chongqing Chuanbaiqu Trading Co., Ltd., collects, uses, shares, and protects personal information when you visit our online store, place an order, contact us, or otherwise use our services.
We are committed to respecting your privacy and providing transparent information about how your personal information is handled.
Information We Collect
Depending on how you interact with our store, we may collect the following categories of personal information:
Contact Information: Name, email address, phone number, billing address, and shipping address.
Order and Transaction Information: Products purchased, order history, payment status, shipping details, and transaction records.
Account Information: Account credentials, preferences, and information provided when creating or managing an account.
Customer Support Information: Messages, inquiries, return requests, and communications with our customer support team.
Technical Information: IP address, device information, browser type, approximate location, and website interaction data.
Cookies and Tracking Information: Information collected through cookies, analytics tools, and similar technologies.
Voluntarily Provided Information: Additional information you choose to provide when contacting us about skincare, fitness products, or other store-related inquiries.
We may collect information directly from you, automatically through your interactions with our website, or from service providers where applicable.
We encourage customers not to submit sensitive personal or health-related information unless reasonably necessary for a specific support request.
How We Use Information
We may use personal information to:
Process, verify, and fulfill customer orders.
Provide order confirmations and shipping updates.
Respond to customer inquiries and provide support.
Manage returns, refunds, and order-related requests.
Maintain and improve our website and shopping experience.
Detect and prevent fraud, unauthorized transactions, and security threats.
Analyze website performance and customer preferences.
Personalize website content and product recommendations where permitted.
Send promotional communications where permitted by applicable law.
Comply with legal, regulatory, and accounting obligations.
We use personal information for legitimate business purposes and in accordance with applicable privacy laws.
How We Share Information
We may share personal information with trusted third parties when reasonably necessary to operate our store and provide our services.
These parties may include:
Shopify: Our e-commerce platform provider.
Payment Processors: Service providers responsible for processing and verifying transactions.
Shipping and Fulfillment Partners: Companies involved in preparing, shipping, and delivering customer orders.
Analytics and Marketing Providers: Services that help us understand website performance and manage advertising activities, where applicable.
Technology Service Providers: Vendors that support website functionality, communications, and security.
Professional Advisors: Legal, accounting, and other professional service providers where reasonably necessary.
Legal and Regulatory Authorities: When disclosure is required by applicable law or necessary to protect legal rights and safety.
We may also disclose personal information in connection with a business transaction, including a merger, financing, restructuring, or sale of business assets.
Certain advertising-related disclosures may constitute a sale or sharing of personal information under applicable U.S. state privacy laws, even when no money is exchanged.
Where applicable, we provide consumers with the rights and choices required by those laws.
Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to support essential functions, remember customer preferences, understand website usage, improve performance, and support advertising or measurement activities where permitted.
Some cookies are necessary for website functionality, while others may be used for analytics, personalization, or marketing purposes.
Depending on your location and applicable privacy laws, you may have options to manage or restrict certain tracking technologies through browser settings, device controls, cookie preference tools, or our Your Privacy Choices page.
Where required by applicable law, we provide appropriate consent or opt-out mechanisms for non-essential cookies and certain advertising-related data processing activities.
Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on transaction requirements, customer support needs, dispute resolution, fraud prevention, accounting obligations, and applicable legal requirements.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission, processing, or storage can be guaranteed to be completely secure.
Your Rights and Choices
Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
Access: Request information about personal data we maintain about you.
Correction: Request correction of inaccurate personal information.
Deletion: Request deletion of personal information, subject to applicable exceptions.
Data Portability: Request a copy of certain personal information in an accessible format.
Opt-Out Rights: Request to opt out of certain targeted advertising activities or sales or sharing of personal information where applicable.
Restriction of Processing: Request limitations on certain uses of personal information where applicable.
Consent Withdrawal: Withdraw consent for certain processing activities where consent is required.
Appeals: Appeal certain privacy-related decisions where applicable law provides that right.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.
To submit a privacy-related request, please contact us at service@solunevia.com with the subject line "Privacy Request".
We may need to verify your identity before processing your request. We will respond within the timeframes required by applicable law.
We will not unlawfully discriminate against customers for exercising their applicable privacy rights.
Children's Privacy
Our online store is intended for a general audience and is not specifically directed to children under the age of 13.
We do not knowingly collect personal information from children in violation of applicable law.
If we become aware that personal information has been collected from a child in circumstances prohibited by law, we will take appropriate steps to delete or otherwise address that information.
Parents or legal guardians who believe a child has provided personal information may contact us using the details below.
International Processing
Solunevia primarily serves customers in the United States and is operated by a company registered in China.
Personal information may be accessed, stored, transferred, or processed in countries outside your country of residence, including countries where our service providers operate.
Privacy and data protection laws may differ between jurisdictions.
Where required by applicable law, we use appropriate safeguards to protect personal information transferred internationally.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, services, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
We encourage customers to review this Privacy Policy periodically to stay informed about how their personal information is handled.
Contact Us
If you have questions regarding this Privacy Policy, your privacy rights, or how your personal information is collected, used, or shared, please contact us:
Brand: Solunevia
Legal Entity: Chongqing Chuanbaiqu Trading Co., Ltd.
Business Address: 1-2-16, Building 27, Jinke World City, No. 58, Jijiang Subdistrict, Jiangjin District, Chongqing, China.
Email: service@solunevia.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (Eastern Time)
We aim to respond to general customer inquiries within 1–2 business days. Privacy-related requests may require additional verification and will be handled within applicable legal deadlines.
Solunevia is operated by Chongqing Chuanbaiqu Trading Co., Ltd.