Terms and Conditions

Last Updated: October 30, 2026

Scope of These Terms

These Terms and Conditions apply to purchases made through the Solunevia online store, operated by Chongqing Chuanbaiqu Trading Co., Ltd.

By submitting an order through our website, you acknowledge and agree that your purchase is subject to these Terms and any other policies referenced or made available on the store.

Please review these Terms carefully before placing an order.

Product Information

We make reasonable efforts to present product descriptions, images, colors, specifications, ingredients, materials, availability, pricing, and related information accurately.

However, product appearance may vary due to screen settings, lighting, manufacturing variations, or other factors outside our control.

For skincare and personal care products, customers are encouraged to review product descriptions, ingredient information, directions for use, and applicable precautions before purchasing or using a product.

For fitness and sports products, customers should review product specifications, intended uses, size information, and applicable safety instructions before use.

Individual experiences with skincare, fitness, and wellness products may vary. Product descriptions should not be interpreted as guarantees of particular results unless expressly stated and supported.

We reserve the right to correct errors, update product information, revise availability, adjust pricing, or cancel an affected order when reasonably necessary, including where information on the website is inaccurate, incomplete, or outdated.

Orders and Acceptance

After an order is submitted, you may receive an order confirmation by email.

Such confirmation acknowledges that we have received your order, but it does not necessarily constitute final acceptance of the order.

We reserve the right to refuse, limit, or cancel any order where reasonably necessary, including but not limited to circumstances involving suspected fraud, payment failure, inventory limitations, pricing or product information errors, fraudulent resale activity, or legal or regulatory restrictions.

If an order is canceled after payment has been charged, an appropriate refund will be issued to the original payment method or another method permitted by applicable payment procedures.

Prices, Taxes, and Payment

Product prices, available payment methods, applicable taxes, shipping charges, discounts, and order totals are displayed during the checkout process before purchase is completed.

Prices for customers in the United States are generally displayed in U.S. dollars (USD), unless otherwise indicated during checkout.

By submitting payment information, you represent and warrant that you are authorized to use the selected payment method and that the information you provide is accurate and complete.

Payment transactions may be subject to authorization, verification, and fraud-prevention procedures conducted by participating payment providers.

Shipping, Returns, Cancellations, and Refunds

Shipping, delivery, returns, cancellations, exchanges, and refunds are governed by the applicable policies posted on our store, including our Shipping Policy and Return & Refund Policy, as well as any rights or requirements provided under applicable law.

Customers are encouraged to review these policies before completing a purchase.

Certain skincare, personal care, and hygiene-sensitive products may be subject to specific return conditions, as disclosed before purchase and permitted by applicable law.

Return eligibility, shipping responsibilities, and refund procedures may vary depending on the circumstances of an order and the condition of the products received.

Nothing in these Terms limits any consumer rights or remedies that cannot lawfully be excluded under applicable law.

Promotions and Offers

Promotions, discounts, coupon codes, limited-time offers, and other special offers may be subject to additional eligibility requirements, time limits, product exclusions, usage restrictions, or other conditions.

Unless expressly stated otherwise, promotional discounts may not be combined with other offers, exchanged for cash, or applied retroactively to previously completed purchases.

We reserve the right to modify, suspend, or discontinue any promotion or offer as permitted by applicable law.

Personal Use and Prohibited Activity

Products offered through the Solunevia online store are intended for lawful personal use unless otherwise expressly agreed by us in writing.

Fraudulent purchasing, abuse of promotions, misuse of store systems, interference with checkout processes, or any other unlawful or improper activity is prohibited.

Customers must not use our website or services in a manner that violates applicable laws, infringes the rights of others, or disrupts the normal operation of the store.

We may take reasonable measures to prevent fraudulent or unlawful activities, subject to applicable legal requirements.

Limitation of Liability

To the fullest extent permitted by applicable law, Solunevia and its legal operating entity, Chongqing Chuanbaiqu Trading Co., Ltd., shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to a purchase, order, product, transaction, or use of the store.

Nothing in these Terms is intended to exclude, limit, or modify any rights, remedies, warranties, or liabilities that cannot lawfully be excluded or limited under applicable consumer protection or other applicable laws.

Any limitations described in these Terms apply only to the extent permitted by applicable law.

Changes to These Terms

We may update or revise these Terms and Conditions from time to time to reflect changes in our business operations, services, policies, or applicable legal requirements.

The revised version will be posted on our website with an updated effective or revision date.

Any changes will apply prospectively unless otherwise stated or required by applicable law.

The version of these Terms posted at the time an order is placed generally governs that transaction, unless applicable law requires otherwise.

We encourage customers to review these Terms periodically.

Contact Us

If you have questions regarding these Terms and Conditions, your purchases, or our store policies, please contact us:

Brand: Solunevia

Legal Entity: Chongqing Chuanbaiqu Trading Co., Ltd.

Business Address: 1-2-16, Building 27, Jinke World City, No. 58, Jijiang Subdistrict, Jiangjin District, Chongqing, China.

Email: service@solunevia.com

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (Eastern Time)

We aim to respond to customer inquiries within 1–2 business days.

Solunevia is operated by Chongqing Chuanbaiqu Trading Co., Ltd.